You built a business. Now, let’s make customers fall in love with it! •

You built a business. Now, let’s make customers fall in love with it! •

Your product is great. Your service is solid. But are you giving customers an experience they can’t resist?

Great businesses aren’t just built on what they sell, but on how they make people feel.

Let’s craft an experience that keeps customers coming back for more.

You know that people don’t just buy products (or services), they buy experiences

You’ve seen the brands that make customers feel something, the ones people rave about, recommend, and return to. And you want that for your business, too. But here’s the challenge: bringing great experiences to life isn’t easy when you’re running the show. And you tried to bring in different specialists, each solving a part of the puzzle…

You hired a branding expert to define your identity, but it doesn’t translate into the experience customers actually have

A marketer ran campaigns that got people interested, but they don’t turn into loyal customers

A social media specialist posts every week, but it doesn’t align with the in-store or service experience

An architect designed a beautiful space, but the atmosphere doesn’t match what customers expect from your online presence

A UX designer optimized your website, but it doesn’t connect with your brand’s personality

…but without a clear, connected strategy to make the whole experience truly unforgettable.

Customer experience (CX) isn’t just another piece of the puzzle.

It’s the glue that makes everything work together.

At Arribada, we help businesses like yours design experiences that keep customers coming back.

But we don’t put branding, marketing, design, and customer experience into separate boxes. Instead, we connect all the dots, gluing everything together with a CX strategy tailored to your business. And because every business is unique, we do whatever needs to be done to bring that strategy to life, seamlessly.

Here’s the process explained:

  • 🔍 What it is:
    We start by learning about your business, brand identity, and key objectives. This includes understanding your target customers, competitive landscape, and current challenges.

    🎯 Why it matters:
    Aligning CX improvements with your business goals ensures that every strategy drives measurable impact, whether it’s increasing retention, boosting revenue, or enhancing brand perception.

  • 🔍 What it is:
    We analyze the customer experience from their perspective, both online (website, social media, ordering process) and offline (store/restaurant visit, service interactions).

    🎯 Why it matters:
    This helps identify pain points, inconsistencies, or barriers that might be frustrating customers and causing drop-offs.

  • 🔍 What it is:
    We break down every stage of the customer journey, from pre to post purchase; online and offline touchpoints; and with who is the interaction, brand, staff or other customers.

    🎯 Why it matters:
    This allows us to pinpoint where to focus improvements for the biggest impact, ensuring a smooth, engaging, and loyalty-driven experience.

  • 🔍 What it is:
    We develop custom strategies based on your business needs, addressing key touchpoints with actionable solutions that enhance customer satisfaction and engagement.

    🎯 Why it matters:
    A cohesive experience across all channels (website, social media, in-store, customer support) builds trust and reinforces brand identity.

  • 🔍 What it is:
    We present a structured CX strategy roadmap with prioritized action points, quick wins, and long-term improvements. We also explore ways to support ongoing implementation.

    🎯 Why it matters:
    Your team gets a practical, easy-to-implement plan that aligns with business goals and available resources, so improvements don’t just stay theoretical but drive real results.

  • 🔍 What it is:
    We assist in putting the strategy into action. Whether it's improving service workflows, optimizing digital experiences, or refining customer communication. We also set up key performance indicators (KPIs) to measure the impact over time.

    🎯 Why it matters:
    CX is an ongoing process. Tracking performance ensures continuous improvements based on real customer feedback and business growth insights.

Arribada’s CX Sprint: A limited spots offer

Because we’re launching Arribada, we’re offering a limited opportunity to experience our CX approach firsthand. In just 2 weeks, you’ll receive a Tailored CX Strategy Presentation, with actionable insights for 3 key customer touchpoints.

What is included in this sprint:

  • Kickoff Meeting

    A deep-dive into your business, goals, and customer experience challenges

  • Focused CX Mapping

    Identifying 3 key customer touchpoints to remove friction and boost engagement.

  • Tailored CX Strategy Presentation

    Delivered in 2 weeks, with clear, actionable recommendations and opportunities for further collaboration

Arribada’s CX Sprint is valued at €149,90. But we have a special launch discount!

Secure your spot before they're gone and pay only €89,90!

What our partners say about us:

  • Valentina - Yucan Do It

    Working with Arribada has been an insightful and eye-opening experience for Yucan Do It. From the beginning, they took the time to deeply understand our goals, challenges, and customer journey, providing a structured yet flexible approach to improving our customer experience.

    Their detailed consumer journey mapping helped us identify key areas for growth, and their recommendations were both strategic and highly actionable. Their insights on optimizing our website’s user experience, including clearer calls to action and more informative product pages, were particularly valuable. Additionally, their ideas for in-person tastings and a gamified loyalty program aligned perfectly with our brand’s identity and customer engagement strategy.

    What sets Arribada apart is their ability to merge data-driven strategies with creative execution. Their approach is not just about identifying issues but also about bringing solutions to life in a way that enhances the overall brand experience.

    We’re grateful for their expertise and look forward to implementing their recommendations to strengthen our connection with our customers and boost sales. If you’re looking for a partner who truly understands customer experience and how to translate it into real business growth, Arribada is the way to go!

Item 1 of 5

 FAQs

  • Because winning brands prioritize CX:

    • “Today clients expect plenty more than just products or services (…) While customer service is a essential part of a customer’s experience, it is only the tip of the iceberg.” (Forbes)

    • Brands with outstanding customer experience generate 5.7 times more revenue than competitors who fall behind (Forrester)

    • A strategy focused on improving the experience of existing customers can drive more than twice the growth of competitors (McKinsey & Company)

    • Customer-centric brands report profits that are 60% higher than those that fail to focus on CX (CX Index)

  • No! If you have customers, you need CX. The beauty of CX is that we can tailor solutions to meet diverse needs and available resources.

  • No! CX isn’t just about websites or apps. Our approach can be fully digital, fully physical, or a mix of both. Tailored to how your customers experience your brand. Whether it’s improving an e-commerce journey, refining an in-store experience, or connecting both, we focus on what makes sense for your business.

  • Yes! UX is part of CX, but CX goes beyond digital. While UX focuses on usability and interaction within a digital product, CX looks at the entire customer journey, the communication, whether online, in-store, or both. We ensure everything works together seamlessly.

  • Let’s find out together. A quick chat will clarify your biggest growth levers.